3Rivers Trails NPC

Registration Number: 2020/135363/08

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Refund & Returns Policy

Thank you for supporting 3Rivers Trails.

This policy explains how refunds, returns and exchanges are handled for permits, memberships and merchandise purchased through our website.

Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA).

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1. Trail Permits

Day Permits

Day permits are generally non-refundable once purchased.

However, refunds or credits may be considered where:

* duplicate purchases were made;

* payment was processed more than once;

* the permit was purchased in error and has not been used; or

* 3Rivers Trails cancels access due to circumstances within its control.

Trail closures due to circumstances beyond our control, including weather, fire risk, forestry operations or other safety concerns, may not qualify for a refund. At our discretion, we may offer a credit or permit transfer where appropriate.

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Annual Memberships

Annual memberships are valid for the membership period stated at the time of purchase.

Memberships are generally non-refundable once activated.

Memberships are personal and may not be transferred to another individual unless approved in writing by 3Rivers Trails.

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2. Event Entries

Where events are organised by 3Rivers Trails:

* cancellation deadlines will be published for each event;

* refunds after published deadlines are generally not available;

* entries may be transferred only where specifically permitted.

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3. Clothing & Merchandise

We want you to be satisfied with your purchase.

If you are unhappy with an item, you may request a return within 30 days of delivery, provided:

* the item is unused;

* it has not been washed;

* it has not been worn other than for fitting;

* all original tags remain attached;

* original packaging is included where reasonably possible; and

* proof of purchase is provided.

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4. Exchanges

Subject to stock availability, we are happy to exchange products for:

* another size;

* another colour;

* another product of equal value.

If there is a price difference, the customer will either pay the difference or receive a refund of the balance.

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5. Faulty or Defective Products

If a product is defective, unsafe or unsuitable for its intended purpose, your rights will be governed by the Consumer Protection Act.

Depending on the circumstances, we may:

* repair the item;

* replace the item; or

* issue a refund.

Please notify us as soon as reasonably possible after discovering the defect.

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6. Products That Cannot Be Returned

Returns may not be accepted for:

* customised or personalised products;

* gift cards or vouchers;

* products damaged through misuse;

* products showing signs of wear beyond normal fitting;

* products returned without proof of purchase where ownership cannot reasonably be verified.

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7. Incorrect Orders

If we accidentally ship the wrong product, please contact us within 7 days of delivery.

We will arrange collection where necessary and send the correct product or issue a refund.

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8. Delivery Charges

Where a return is due to:

Our Error

We will pay reasonable return shipping costs.

Customer Preference

Where a return is requested because:

* the wrong size was ordered;

* the customer changed their mind; or

* the product is no longer wanted,

the customer is responsible for return shipping costs unless otherwise agreed.

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9. Refund Processing

Approved refunds will generally be processed using the original payment method.

Please allow 5–10 business days after approval for the refund to reflect, depending on your payment provider.

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10. Lost or Damaged Deliveries

If your parcel arrives damaged or appears to have been tampered with:

* notify us within 48 hours of delivery;

* retain all packaging where possible; and

* provide photographs if requested.

We will work with the courier to resolve the issue as quickly as possible.